Rhondda Housing have been providing high quality sustainable housing, support and regeneration solutions for 34 years and have invested over £70 million in housing in the Rhondda Cynon Taf area during that time. They are a not for profit organisation run by a voluntary Management Board.
The customer had various types of documents held in an inadequate storage area and wanted a solution to make the records more easily accessible to the end users. Following scanning, all records were to be held in archive for a year and then either returned, confidentially destroyed or kept in storage.
Transmedia provided a document scanning service for various departments with different types of documents including HR Personnel files, Tenants Files, Maintenance Records, Finance and Development Files. A backlog of approximately 750,000 images were scanned initially and we now collect new batches of documents when required.
The indexing requirements depended on the type of file e.g. HR Personnel Files by employee name; Finance Files by unique number; Development Files by address, etc.
We provided a free of charge sample of each type of file to confirm the indexing requirements before undertaking the work and to ensure that the customer’s exact requirements were met.
The Association make use of Transmedia's pick-up and delivery service with sensitive files being returned by our secure transport.